Terms and Conditions
Welcome to Solvatoo.com!
These terms and conditions outline the rules and regulations for the use of Solvatoo's Website, located at solvatoo.com.
By accessing this website we assume you accept these terms and conditions. Do not continue to use solvatoo.com if you do not agree to take all of the terms and conditions stated on this page.
By using our services, you agree to receive marketing email and materials from us. You have authorized us to send these materials to the email address provided during registration.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company's terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our company (Solvatoo). “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client's needs in respect of provision of the Company's stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Cookies
We employ the use of cookies. By accessing solvatoo.com, you agreed to use cookies in agreement with the Solvatoo's Privacy Policy.
Most interactive websites use cookies to let us retrieve the user's details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.
License
Unless otherwise stated, Solvatoo and/or its licensors own the intellectual property rights for all material on solvatoo.com. All intellectual property rights are reserved. You may access this from solvatoo.com for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
- Republish material from solvatoo.com
- Sell, rent or sub-license material from solvatoo.com
- Reproduce, duplicate or copy material from solvatoo.com
- Redistribute content from solvatoo.com
This Agreement shall begin on the date hereof.
Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Salovatoo does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Solvatoo, its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable law, Solvatoo shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
Solvatoo reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes a breach of these Terms and Conditions.
You warrant and represent that:
- You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
- The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
- The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
- The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant Solvatoo a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.
Hyperlinking To Our Content
The following organizations may link to our Website without prior written approval:
- Government agencies;
- Search engines;
- News organizations;
- Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
- System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our website.
These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.
We may consider and approve other link requests from the following types of organizations
- commonly-known consumer and/or business information sources;
- dot.com community sites;
- associations or other groups representing charities;
- online directory distributors;
- internet portals;
- accounting, law and consulting firms; and
- educational institutions and trade associations.
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Solvatoo; and (d) the link is in the context of general resource information.
These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.
If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Solvatoo. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.
Approved organizations may hyperlink to our Website as follows:
- By use of our corporate name; or
- By use of the uniform resource locator being linked to; or
- By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.
No use of Solvatoo's logo or other artwork will be allowed for linking absent a trademark license agreement.
Services
Our platform connects you with independent contractors, known as “assistants”, “project managers”, and “account managers,” who provide various services. These assistants are not employees of Solvatoo and their actions are outside of our control and responsibility.
Our services are tailored for individuals and small businesses. Plans are structured in terms of “Hours”, where each hour equates to 60 minutes of an assistant’s work time. Time spent on tasks is deducted from your total hours on a per-minute basis.
Our tasks are managed and tracked through Clockify, a third-party project management tool. By using our service, you agree to the sharing of necessary data with ProofHub for this purpose.
The specifics of our service plans vary. By choosing and purchasing a plan, you agree to the specifics of that plan and acknowledge that it is your responsibility to understand what is and isn’t included.
Tasks must be submitted through our website or email. We do not accept task submissions through other task management systems or messengers.
Time required for task completion is deducted from your plan’s total hours as work is being performed. Unused hours within your plan do not roll over to the next month.
Accounts created for the submission of illegitimate tasks are strictly prohibited and will be terminated.
Our services have limits, such as the total hours included. Any attempts to bypass these limits will lead to suspension of your service.
Availability
We take every effort to ensure that our services are available for the entire duration of your subscription period, but we cannot guarantee this due to factors beyond our control. In the event that our services are unavailable, we will do everything in our power to ensure that any downtime is kept to a minimum.
Assistants are third-party contractors that we match with Solvatoo users to provide assistant services. They are available 8 hours per day, 5 days per week, excluding weekends and holidays. We make every effort to ensure that you have access to an assistant during their availability hours, but we cannot guarantee their availability due to unforeseen circumstances such as sickness or emergency situations.
We will make every effort to minimize any downtime of our platform, and we will keep you informed of any planned maintenance or upgrades that may impact the availability of our services. If we need to take our services offline for any reason, we will do so at a time that minimizes any inconvenience to our users.
If there are any issues with your account or billing information, we may need to suspend your account until the issue is resolved. In this case, you will be unable to access our services. We will make every effort to resolve any issues as quickly as possible, and we will keep you informed of any updates or progress. Once the issue has been resolved, your account will be reactivated and you will be able to access our services again.
Terms of Payment
Payment
You agree to pay Sovlatoo in advance of delivery of work according to the subscribed services. Plans will renew automatically each month during the term based on your subscription date unless otherwise specified. Upon renewal, you will be charged in advance based on your selected plan.
Expenses
You will be billed and you shall reimburse Solvatoo for all reasonable and pre-approved out-of-pocket expenses that may incur in connection with the performance of services.
Refund Policy
At Solvatoo, we provide virtual assistant services to our customers. We strive to deliver high-quality services and to meet our customers’ expectations. However, due to the nature of our business, we cannot offer refunds for any reason, including but not limited to, dissatisfaction with our services or billing issues.
When you subscribe to our service, you are reserving the time and expertise of our virtual assistants. Once subscribed, our virtual assistants reserve their time to complete the tasks you submit to us. Because of this, we cannot provide refunds for any unused time or unused task credits.
If there is an issue with your billing, we encourage you to contact us at helpme@solvatoo.com as soon as possible. We will investigate the issue and work with you to resolve it. In the event that we determine that an error occurred with your billing, we will issue a credit to your Solvatoo account for the amount of the error. However, we cannot issue refunds for billing issues that are caused by factors outside of our control, such as currency exchange rates or bank fees.
By subscribing to our services, you acknowledge and agree to this refund policy. If you initiate a chargeback with your bank or credit card company, we reserve the right to terminate your account and pursue legal action against you to recover any funds owed to us. We may also report you to the relevant authorities for fraudulent activity.
Limitation of Liability
The assistants matched with you are independent contractors, and as such, they are responsible for their own actions and decisions. You understand and agree that any decisions made by your assistant regarding the way in which any work, actions, tasks, strategies, or other business-related functions are performed, are made on your behalf and under your direction and supervision.
If you choose to give your assistant access to your personal or business accounts, you do so at your own risk, and you are responsible for ensuring the security of your personal and confidential information.
If you request your assistant to source content or images for use on your website, marketing, or other materials relating to your business, you are solely responsible for supervising their work and ensuring that all appropriate permissions to use such content or images have been obtained. You acknowledge that Solvatoo is not responsible for any infringement of copyright or other proprietary rights that may occur as a result of your assistant’s work on your behalf.
To the fullest extent permitted by law, Solvatoo and its affiliates, officers, employees, agents, partners, and licensors shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses, resulting from the use or inability to use the service, including without limitation, any assistants provided to you, or the failure of the service to perform as expected, whether or not Solvatoo has been advised of the possibility of such damages.
You agree to indemnify, defend, and hold harmless Solvatoo, its officers, directors, employees, agents, licensors, and suppliers from and against all losses, liabilities, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the service using your account.
You understand and agree that the liability of Solvatoo and its affiliates, officers, employees, agents, partners, and licensors is limited to the amount you paid for the services during the twelve (12) months preceding the event giving rise to the claim, or $200, whichever is greater. This limitation of liability applies to all claims, whether based on warranty, contract, tort, or any other legal theory, and applies even if Solvatoo or its affiliates have been advised of the possibility of such damages.
Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations and disclaimers may not apply to you. To the extent that Solvatoo may not, as a matter of applicable law, disclaim any warranty or limit its liability as set forth herein, the scope and duration of such warranty and the extent of Solvatoo's liability shall be the minimum permitted under such applicable law.
Dispute Resolution
Any dispute arising out of or related to these terms and conditions, the service, or any assistant provided to you, shall be governed by the laws of the State of Florida, without regard to its conflicts of law rules. You agree that any such dispute shall be resolved exclusively through binding arbitration in the State of Florida. The arbitration shall be conducted in accordance with the rules of the American Arbitration Association (AAA), and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. The arbitration shall be conducted by a single arbitrator, mutually agreed upon by you and Solvatoo. If you and Solvatoo cannot agree upon an arbitrator, then the AAA shall select an arbitrator. The parties shall share the cost of the arbitration equally.
Class Action Waiver
You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You agree to waive any right you may have to a jury trial or to participate in a class action.
Exceptions to Informal Negotiations and Arbitration
The foregoing provisions of this section do not apply to any claim in which Solvatoo seeks equitable relief of any kind. You acknowledge that, without limiting the generality of the foregoing, the provision of Services to you may result in Solvatoo gaining access to, and/or developing or providing information to you that may be deemed confidential or proprietary information or intellectual property. You acknowledge and agree that, without limiting any other remedy available at law or in equity, Solvatoo shall be entitled to seek injunctive or other equitable relief in any court of competent jurisdiction in the event that you violate or threaten to violate this Agreement, and that such violation or threat thereof could cause damage to Solvatoo that monetary damages could not adequately compensate.
Limitation on Claims
You agree that any claim you may have arising out of or related to your use of the service must be filed within one (1) year after such claim arose; otherwise, your claim is permanently barred.
iFrames
Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.
Content Liability
We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
Reservation of Rights
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and it's linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.
Removal Of Links From Our Website
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
Disclaimer
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
- limit or exclude our or your liability for death or personal injury;
- limit or exclude our or your liability for fraud or fraudulent misrepresentation;
- limit any of our or your liabilities in any way that is not permitted under applicable law; or
- exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.